I believe it was substantiated from Scott/Tyco just before they sold out some years ago, that arms were made with material that was to soft. This might not have been the problem in your case.
I don't understand how one spring could ever fight against the other because at the same time one spring is pulled on the other is given that much slack. Tension or having both chains tight from the start does load the steering arm and could effect the way the tailwheel releases. Neither the video or Scott instructions call for tension on both springs at the same time.
Remember the video is from and for a Maule not a 170. Maule of course has their own design tailwheels and designed the compression springs to work with them. The compression springs were designed with different rates to assist with shimmy with the Maule setup meaning a Maule tail wheel. I don't know if Maule is now using the Scott 3200 as shown on this video but I'd be surprised. I don't know it the Maule tailwheel will shimmy without the designed for them compression springs but the Scott 3200 should not shimmy without them and correcting a shimmy with the Scott wheel does not involve the steering springs at all.
I think the differential rate compression springs were a later development of Maule to help correct an issue their tailwheel had that Scott did not. That is why most people say Scott is better. Somewhere along the line Maule thinking if their differential rate compressions springs helped their tail wheels then it could help others. At least that is how they've become to be marketed.
Bottom line here is if you have a Maule use the stuff Maule designed and used and the Maule adjustment procedure as a baseline, it should work. If you have a 170 use the stuff Cessna designated and it manufacturers adjustment, it should work.
Of course to muddy the waters since the video Maule has a Scott 3200 it should probably be using tension springs.

I want to note that when I mention a Maule tailwheel above I'm talking about their larger model the equivalent of the Scott 3200 not their smaller wheel the equivalent of the Scott 2000. The smaller one intended for smaller aircraft such as a Cub and works just fine with the smaller tension springs designed for smaller aircraft.
Bob after all of this it appears that you have found a slight compromise of the correct adjustment that works best for you just as I have for my aircraft
