Obtaining warranty service
Posted: Tue Apr 28, 2009 4:37 pm
I'm fishing for free suggestions here, at this point I'm looking at my next step as having a lawyer send out a collection letter of sorts, but I'm open to other ideas.
I bought a brand new motor a couple years ago, and it came with a "36 month parts and labor warranty" now the plane is in annual and the AD came up for the ECI cylinders (this is a Lycoming conversion). I contacted the manufacturer who is in Canada and got no response, so I mulled it over that evening. I had 110 hours on them, they hadn't cracked yet and the AD basically reads that I could run them out to 350 hours at which point they had to be retired. After some soul searching I decided that since even the manufacturer wanted them out of service (ECI came out with an MSB and will exchange them sans labor and shipping) I didn't really feel like trying to run them till they hit 350hrs or blew. It occurred to me that I could fly the plane to Canada and camp out on the engine builders doorstep, but that would cost me more than the labor required to replace the jugs and I really don't like the idea of flying somewhere else to have the plane taken apart. So I've had my mechanic pull the cylinders and they are probably sitting on the loading dock at ECI by now.
I did get through to the manufacturer and in response to my polite enquiries about the situation they responded that they didn't feel it was part of their warranty responsibility and that they certainly couldn't keep up with every little service bulletin that came out.
The lady said they would think about trying to help me out and said they would get back to me via email. Of course they haven't gotten back to me, and it was pretty clear they weren't going to either.
What do you folks think?
I bought a brand new motor a couple years ago, and it came with a "36 month parts and labor warranty" now the plane is in annual and the AD came up for the ECI cylinders (this is a Lycoming conversion). I contacted the manufacturer who is in Canada and got no response, so I mulled it over that evening. I had 110 hours on them, they hadn't cracked yet and the AD basically reads that I could run them out to 350 hours at which point they had to be retired. After some soul searching I decided that since even the manufacturer wanted them out of service (ECI came out with an MSB and will exchange them sans labor and shipping) I didn't really feel like trying to run them till they hit 350hrs or blew. It occurred to me that I could fly the plane to Canada and camp out on the engine builders doorstep, but that would cost me more than the labor required to replace the jugs and I really don't like the idea of flying somewhere else to have the plane taken apart. So I've had my mechanic pull the cylinders and they are probably sitting on the loading dock at ECI by now.
I did get through to the manufacturer and in response to my polite enquiries about the situation they responded that they didn't feel it was part of their warranty responsibility and that they certainly couldn't keep up with every little service bulletin that came out.

What do you folks think?