N9149A wrote:...George (gahorn) is a fan of their stuff and their service. I live 20 minutes drive from the Narco factory and to be honest installing their radios wouldn't enter my mind because no one else seems to install them. I must admit I might be missing a good company with a good product.
The deal with Narco is... they began to suffer from avionics shops in the "field" not keeping their manuals up-to-date, so field repairs became a problem. So Narco decided to create a limited number of shops authorized to make repairs on their units. Avionics shops felt "slighted" over that, especially those shops who had a sizeable inventory of parts which Narco would not buy back from them. It caused some hard feelings and so many local shops don't speak well of Narco radios, since if they install them they won't be allowed to repair them. (They must send the units back to the factory for repairs.)
From Narco's vantage point, by limiting repair stations to a few (and the factory, of course) they can better control the quality of repairs. Of course, any installation problems are relegated to the installer.... and those folks are reluctant to promote Narco's because they can't get a repair-shop authorization out of the factory. It's a "he said, she said" situation.
My experience is that sending a Narco radio back to the factory for repairs is faster than letting most local shops work on it anyway (typically two days), and the quality control is excellent. And frankly, Narco radios have been very dependable in my experience. (I've had them in my 170 and my 206 and they were very good, with fewer problems than I've had with other brands. Of course, Narco units are basic, stone-simple designs and not the sophistacated units that the other manufacturers offer.)
In any case, removing it and Fed Ex-ing it to the Narco factory for repair is usually quicker than arranging an appointment with local facilities and getting a different brand repaired while they diagnose, order, and then wait anyway for parts to be delivered, and then spend time for the actual repair and re-installation, in my experience.
Of course, this is no help at all if the problem is actually in the installation/wiring... which is not uncommon.