another bearing questions

rupertjl · Post by **rupertjl** » Thu Jul 12, 2007 1:19 am

I am trying to replace the bearing on my elevator control horn, p/n AN200KS4 on figure 26 of the A model PM. I checked with Cessna, that p/n was superceded by MS27645-4. I got the new bearing from Genuine Aircraft Hardware and it has p/n MS27645-4A and it's too small. Does the -4A mean something different than the just the -4? I had the old bearing pressed out of the horn and noticed that it looked like the old bearing had a sleeve around, thought that I might have not pressed out the actual bearing from the sleeve, but the PM only shows the bearing, and I missing something or do I have the wrong bearing?

Thanks for any help in advance...

v/r,
Jud

rupertjl · Post by **rupertjl** » Thu Jul 12, 2007 1:39 am

I found the answer to my own question...a -4 has an bigger outside diameter than a -4A...darn p/n's anyhow...

Jud

Post by **GAHorn** » Thu Jul 12, 2007 3:08 am

Sounds like Genuine needs to send you the correct part and take the incorrect one back ( and refund some freight?)

rupertjl · Post by **rupertjl** » Fri Jul 13, 2007 3:11 pm

another lessoned learned...they won't accept returns if you take it out of the package. Anyone need a MS27645-4A?

N2255D · Post by **N2255D** » Fri Jul 13, 2007 5:39 pm

Poor customer service, in my oponion, since it was their fault to start with.

sphillips · Post by **sphillips** » Sat Jul 14, 2007 1:20 am

Demand repalcement from your supplier. They made the mistake.

rupertjl · Post by **rupertjl** » Sat Jul 14, 2007 1:46 am

I would press harder if I knew for sure that when I called it in, I gave the right part number...their order shows exactly what they sent me. So I'll just eat this one but I'll make sure the next time.

Post by **GAHorn** » Sun Jul 15, 2007 10:57 pm

Rupert, how much money are we talking about? (Of course, from their standpont they cannot offer an opened product for resale to someone else.)

rupertjl · Post by **rupertjl** » Mon Jul 16, 2007 2:34 am

The bearing itself was $22, but of course it was during annual and I paid $48 to get it shipped here ASAP. And I only went with Genuine because they were the only ones that had the elevator bearings that I could find, so I thought I'd save in shipping and have all four bearings coming from the same place. Turns out I had to wait a week for them to get the 3 elevator bearings and Spruce had the bearing that was mixed up for only $17 and they would have shipped via USPS for $0.87 and probably made it here faster.

I do understand their policy about open parts due to the QA they have.

Like I said, an expensive lessoned learned, but isn't that what owning an airplane is all about?

By the way George, I completed the SK-70A52-4 Tailwheel upgrade during annual along with replacing the angle and skin between the last two bulkheads. Really made a big difference in strength and ground handling. Air Repair, Inc helped a great deal with parts and service.