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another bearing questions

Posted: Thu Jul 12, 2007 1:19 am
by rupertjl
I am trying to replace the bearing on my elevator control horn, p/n AN200KS4 on figure 26 of the A model PM. I checked with Cessna, that p/n was superceded by MS27645-4. I got the new bearing from Genuine Aircraft Hardware and it has p/n MS27645-4A and it's too small. Does the -4A mean something different than the just the -4? I had the old bearing pressed out of the horn and noticed that it looked like the old bearing had a sleeve around, thought that I might have not pressed out the actual bearing from the sleeve, but the PM only shows the bearing, and I missing something or do I have the wrong bearing?

Thanks for any help in advance...

v/r,
Jud

Posted: Thu Jul 12, 2007 1:39 am
by rupertjl
I found the answer to my own question...a -4 has an bigger outside diameter than a -4A...darn p/n's anyhow...

Jud

Posted: Thu Jul 12, 2007 3:08 am
by GAHorn
Sounds like Genuine needs to send you the correct part and take the incorrect one back ( and refund some freight?)

Posted: Fri Jul 13, 2007 3:11 pm
by rupertjl
another lessoned learned...they won't accept returns if you take it out of the package. Anyone need a MS27645-4A? :wink:

Posted: Fri Jul 13, 2007 5:39 pm
by N2255D
Poor customer service, in my oponion, since it was their fault to start with.

Posted: Sat Jul 14, 2007 1:20 am
by sphillips
Demand repalcement from your supplier. They made the mistake.

Posted: Sat Jul 14, 2007 1:46 am
by rupertjl
I would press harder if I knew for sure that when I called it in, I gave the right part number...their order shows exactly what they sent me. So I'll just eat this one but I'll make sure the next time.

Posted: Sun Jul 15, 2007 10:57 pm
by GAHorn
Rupert, how much money are we talking about? (Of course, from their standpont they cannot offer an opened product for resale to someone else.)

Posted: Mon Jul 16, 2007 2:34 am
by rupertjl
The bearing itself was $22, but of course it was during annual and I paid $48 to get it shipped here ASAP. And I only went with Genuine because they were the only ones that had the elevator bearings that I could find, so I thought I'd save in shipping and have all four bearings coming from the same place. Turns out I had to wait a week for them to get the 3 elevator bearings and Spruce had the bearing that was mixed up for only $17 and they would have shipped via USPS for $0.87 and probably made it here faster. :wink:

I do understand their policy about open parts due to the QA they have.

Like I said, an expensive lessoned learned, but isn't that what owning an airplane is all about?

By the way George, I completed the SK-70A52-4 Tailwheel upgrade during annual along with replacing the angle and skin between the last two bulkheads. Really made a big difference in strength and ground handling. Air Repair, Inc helped a great deal with parts and service.